Help with your User Account

If you have technical questions or problems using our e-Pelican online system, the following sections will explain the support options that are available to you.



Forgot your User ID or password


In order to retrieve your account information, please contact your branch representative by phone or email.
Please note that our system automatically expires your password every 3rd Wednesday of every month. This policy has been put in place for your security and may change in the future as needed.